Privacy Policy
Legal notice
Mallorca Home Concierge is committed to protecting the privacy of its international clients and visitors. Our Privacy Policy is a statement that discloses the practices related to the collection, use, disclosure, processing, and management of data from users and clients of our website. It also includes an explanation of the mechanisms we implement to safeguard privacy, as well as the rights that visitors and clients may exercise in accordance with the relevant privacy legislation.
Privacy Policy foundations:
It is the responsibility of the owner to ensure compliance with the legislation relevant to their activities and location. Our Privacy Policy addresses matters such as the types of information we collect, the reasons for collecting it, our practices for sharing information with third parties, and the procedures through which visitors and clients can exercise their privacy rights.
Content about Privacy Policy
Last updated: 21/07/2025
At Mallorca Home Concierge, we are committed to protecting your privacy and ensuring the transparent and secure handling of your personal data.
1. Data controller
Owner: Elizaveta Andreeva Virfel
Contact Email: info@mallorcahomeconcierge.com
2. Personal data we collect
Through our forms and communication channels (such as WhatsApp Business), we may collect the following personal data:
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Full name
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Email address
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Phone number
3. Purpose of processing
We use your data exclusively to:
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Respond to your inquiries or requests
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Prepare and send personalized quotes
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Send commercial information about our services (with your prior consent)
4. Legal basis for processing
We process your data based on:
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Your explicit consent when submitting our forms
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The performance of a contract or pre-contractual measures when requesting our services
5. Data retention
We will retain your personal data for a maximum period of one (1) year, unless you request its deletion before then.
6. Data processors and external services
We may manage your data using:
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Wix.com, our website and form provider
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WhatsApp Business, our direct communication tool
These providers comply with data protection regulations applicable within the European Union.
7. International data transfers
Some of our service providers (e.g. Wix) may store data on servers located outside the European Economic Area (EEA). In such cases, appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
8. User rights
You have the right to:
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Access your personal data
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Request correction or deletion
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Object to or restrict processing
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Request data portability
9. How to exercise your rights
You may exercise your rights by sending an email to:
📩 info@mallorcahomeconcierge.com
We will respond within a maximum of 30 days.
10. Disclaimer of liability for improper use
Mallorca Home Concierge shall not be held liable for any misuse of the information provided on this website, nor for any consequences arising from incorrect, inappropriate, or unlawful use by users.
Likewise, no responsibility is assumed for any damages or interruptions caused by interference, omissions, computer viruses, failures, or disconnections beyond the control of the owner of this website.
The information provided on this website is for informational purposes only. Elizaveta Andreeva Virfel reserves the right to modify any content without prior notice and does not guarantee the uninterrupted availability of the site or the absence of errors.
11. Policy updates
We reserve the right to update this Privacy Policy at any time. We recommend reviewing it periodically to stay informed about how we protect your data.