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MHCMALLORCA
HOME CONCIERGEES

MY APPROACH

Getting to know your home
and what you need.

We begin with a visit to your home and a conversation about your stays, your existing providers and the tasks you would like me to handle. This helps me plan the service and agree how to keep you updated.

Notes to organise the care of a home · concept image

HOW I SEE MY WORK

An initial home visit

We walk through your home and review its systems, access, regular maintenance and outstanding issues. We also discuss what you expect from the service.

Your preferences on record

I record your instructions: how to prepare the bedrooms, what to buy before you arrive and whom to call for each job. We update them as your needs change.

Updates after each visit

I send you a summary of the checks, with photographs and outstanding matters. If a repair is needed, I explain the options and costs before proceeding.

Agreed spending and approvals

We put in writing which tasks I can handle directly, which need your approval and what spending limit applies. That way, I know when to act and when to check with you.

“If a problem comes up, I want you to know what has happened, who is handling it and what still needs to be resolved.”

HOME REPORT

Your update
after a home visit.

Your report shows what I checked, any issues I noticed and the arrangements still pending. If a technical assessment is needed, I arrange a visit from the appropriate professional.

This fictional report shows how you will receive updates.

MHC
HOME REPORTFICTIONAL EXAMPLE · ILLUSTRATIVE DATA

SON VIDA · SAMPLE PROPERTY

Your home, up to date.

Home check · 8 October 2026 · 09:30–10:15

I have completed the planned visual check and coordinated the next preparations. Here is a summary of what I reviewed and the one matter that needs your decision.

VISIT COMPLETED1 DECISION PENDING
Interior and access

Walkthrough of the planned rooms and door closure checks. No visible changes from the previous record, except for the shutter noted below.

Terrace, pool and garden

Visual review of the agreed areas. Terrace clear and the next pool-provider visit confirmed.

AWAITING YOUR APPROVAL

Main suite shutter

I observed uneven movement when closing it. I suggest requesting a technical visit and a quote before commissioning a repair.

Next step: confirm whether you would like me to arrange the assessment.
View the full report

01 · What I checked

Interior rooms
Visual observation of accessible surfaces and areas included in the plan. No new visible marks at the points checked.
Air conditioning
Basic switch-on and response check of the living-room unit. Arrival temperature remains to be set to your preference.
Outdoor areas
Visual review of the terrace, pool and accessible planting. Pool maintenance and technical parameters remain the provider’s responsibility.
Outside this visit’s scope
Electrical panels and closed technical installations were not inspected. This visit is not a technical inspection or fault diagnosis.

02 · Issue follow-up

Location: main suite. Status: assessment pending. Coordination: Elizaveta. No repair has been commissioned and no spending authorised. Once you agree, I will request availability and a quote, and share the terms before confirming the work.

03 · Your next arrival

  • Cleaning: preparation slot reserved; final timing awaits your arrival confirmation.
  • Air conditioning: set to your requested temperature before arrival.
  • Welcome: confirm your preferred champagne, flower selection and breakfast preferences. If you are bringing guests, tailor the details to their preferences too.
  • Purchases: share the selection and budget for your approval.

04 · Next update

I will send the technician’s proposal once received and confirm preparations after we have agreed the arrival details.

A real report would include photographs taken during the visit, with dates and observations. This sample does not document real checks, issues or bookings.

ElizavetaMALLORCA HOME CONCIERGE

Clear terms
from the start.

Before the service begins, we agree the visit frequency, service hours and how to contact me. We also plan for urgent issues and cover during my absences.

My role involves visual checks and coordination. Diagnosis, repairs and certification require the relevant professional.

LET’S START WITH A CONVERSATION

Let’s discuss
what you need.

We can start with a call to discuss your situation and answer your questions about the service.

Let’s talk about your home
Arranging flowers to welcome homeowners · concept image

Your home in Son Vida, personally looked after. Tell me what you would like to leave in my hands.

 +34 602 711 686

info@mallorcahomeconcierge.com

18, Ausias March Street, Palma de Mallorca, 07003

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